Start your claim. Apply for one today and get up to 50 days’ interest-free credit, free travel insurance and a host of rewards from our alliance partners. Contract work, unpaid leave and temporary absence from work are also covered. To claim, contact Absa Life on 0860 227 253 or creditlifeclaims@absa.co.za and submit the following documents before 31 January 2021. We use cookies to optimise the user experience. ABSA offered me a credit card, I never asked for it, but going to Queenstown 3 times there and back is 600 kilometers for nothing. How to activate free travel insurance on your credit card One of the biggest perks of having a credit card in your pocket is the complimentary travel insurance that also comes with it. Policyholders are not required to opt in to receive the premium payment relief. Can I claim if my income has been reduced? You can apply for both the payment relief on your credit agreement and submit a claim on your Credit Protection Policy. We will pay all valid claims on Absa Cash Plans (previously known as Absa Hospital Cash Plans) for hospital stays that are longer than a day, including  hospitalisation due to COVID-19. Benefits Your credit card debt will be taken care of if you no longer can, so your family won’t have to bear the financial burden. If you are struggling to pay the monthly premiums on your funeral, life, disability, critical illness or hospitalisation products, you may get premium payment relief for two additional months and still keep your cover. Your last three months’ bank statements or latest payslip or IRP5 or employment contract, A formal letter from your employer stating the effective date from which you are unable to earn an income. You may only claim if you are unable to earn an income for at least 30 days from any work, occupation, job or business for any reason other than disability. It’s compulsory for credit terms of 7 months and longer. Medical invoices. Standard policy restrictions and limitations apply. Good Morning, I am a very frustaded customer.I had a Credit Limit of R55000 on my Absa credit card . Absa Bank Limited, Registration number 1986/004794/06. Alternatively, for some products, you can view your policy details online or on the Banking App. We recommend that you read the privacy policies and terms of the other website. My Mom's credit card got knocked for R43000 the Friday night late and she cancelled the card the Saturday morning first … Take note that you can purchase this cover even if you are not an Absa card holder and even if your airline ticket was not purchased using a credit card.') My name is Rachel Mamabolo, I lodged a Motor claim with Absa on the 8th of October, I was told I was going to... Read full review → Helpful. ') onclick=return false;> Absa Local Travel Insurance: Select this cover if you are travelling within South Africa by an airline. You may claim if you are unable to earn an income. We use cookies to optimise the user experience. The terms and conditions of your Credit Protection Policy, and any subsequent amendments thereto, will continue to apply. After submitting our claim (Claim number ***** ), a … Absa, or Absa Bank, is a company that offers the full range of banking and wealth management services, as well as insurance products, including Absa Car Insurance (also known as “Absa idirect”). If I qualify for payment relief on my credit agreements and I can also make a claim on my Credit Protection Policy, which one should I choose? For a status of your claim, call our service centre at 1-855-753-4272 . A completed claim form; Your last three months’ bank statements, latest payslip, IRP5 or employment contract; The content of the website you are visiting is not controlled by Absa. This means that, in the event of a claim, the sum insured will be paid to Absa Bank to settle the outstanding debt on the loan. Upon calling the department to ask what discount do I qualify for only to be stunned that I do not qualify for any discount. If you also have a Credit Protection Plan and are unable to earn an income or are retrenched, you may be able to claim for the minimum instalment on your credit agreement, pay down your loan and pay less interest. COVID-19 is now included on Absa Life policies. Generally, you should not already be behind on your payments before availing of this insurance. Do policyholders have to opt in to receive the premium payment relief? Want your loan to be paid in full for death, permanent disability and dread disease. We know life happens . I am unable to earn an income. Hi All, I need some advice. With Absa claiming from your insurance is easy. In addition, our customers may continue to enjoy cover for up to two additional months if they are unable to pay premiums on time. If self-employed, your business’s last three months’ bank statements and proof of business registration. These include funeral, life, disability, critical illness and hospitalisation products. Absa idirect and Personal Lines. Credit card balance insurance benefits apply to the amount you owed on your credit card at the date of loss. Homeowners Building Insurance claims. Can policyholders opt out of the premium payment relief? Have an Absa Credit Card with a limit less than R100 000. Make sure you have your policy number handy and either claim online or over the phone. If you have a valid claim under the Enhanced Retrenchment Benefit, Absa Life will pay the minimum instalment on your credit agreement for three months. For example, if you are permanently employed and are not receiving an income, or if you are forced to take unpaid leave indefinitely, or if you are unable to earn an income because you are unable to fulfil your duties, you can submit a claim. Are between the ages of 18 and 69. No, you have not. Her ABSA credit card debt of R43 275,53 was discharged by a transfer of R50 000 from her ABSA current account leaving it in credit in an amount of R6 724,47. Plus at least R200 on cellphone costs to resolve the matter. If you subsequently have a valid claim on the Retrenchment Benefit in line with your policy’s terms and conditions, the maximum benefit payment of that policy will be reduced by the three instalments paid under the Enhanced Retrenchment Benefit. We will ensure a single insurance claim process covering all your insurance products, making the process of claiming as simple as possible for you. All rights reserved | Authorised Financial Services Provider and a registered credit provider (NCRCP7), Authorised Financial Services Provider and a registered credit provider (NCRCP7). You don’t have to do anything to qualify for the premium payment relief. You might think these benefits sound good, but in reality, they may not be readily available. If you have an Absa Credit agreement, like a Personal Loan, Credit Card, Overdraft, Revolving loan, and Vehicle Asset Finance or Homeloan and become unable to earn an income between 27 March and 30 June 2020, you may be able to claim for 3 months' instalment. On Thursday evening the 10th of November 2016 we experienced a massive storm that flooded a neighbours house and proceeded to demolish three boundary walls, two of them being our walls along with damaging on of our Wendy houses that contains a completed bath, toilet, basin, geyser unit. Email creditlifeclaims@absa.co.za before 31 January 2021 with the following documents: Claims are assessed as usual and are subject to policy terms and conditions. Log in to internet banking. Ordinarily, you would only be able to claim if you had been retrenched due to the operational requirements of your employer and had been employed full-time. The insurance information for your product will be displayed, Look for and item with description: “CREDIT LIFE PREMIUM”, Look for and item with description: “YOUR PRICING PLAN: GOLD/PREMIUM VALUE BUNDLE. Your last three months’ bank statements, latest payslip, IRP5 or employment contract. You may no longer claim under the Enhanced Retrenchment Benefit of your Credit Protection Policy if you are unable to earn an income. If self-employed: your business’s last three months’ bank statements and proof of business registration. The ABSA Premium Credit Card offers you free access to the Bidvest lounge in South African airport terminals, a secondary card at no additional cost and contactless payments. All valid claims will be paid. Absa Insurance . During this difficult time we want to assure you that COVID-19 is not a specific exclusion on Absa Life policies. Basani Maluleke, CEO at African Bank, says you can claim on your credit life insurance taken out after August 2017 if you are on short time, compulsory unpaid leave or you have been retrenched. I have an existing credit card with ABSA that i want to settle in full. In fact it seems I can never pay off my credit card because the is always sudden debits on MY accounts which when you explain you do not know anything about you are expected to prove it but the people praying on the account they do not have to prove anything to take my money. Coronavirus has meant many people have faced holiday cancellations and battles to get their money back. If you were unable to earn an income from 27 March 2020 to 31 December 2020, you may submit a claim for the benefit until 31 January 2021. Need more help? The requested site will open in a new window. A formal letter from your employer stating the effective date from which you were unable to earn an income. And cannot work for a period longer than the waiting period which is typically 30 days, we will pay all temporary disability or disability income claims. If you have been retrenched, you may be able  to claim for up to 12 months' instalments. In fact, all our services are so simple to apply for, our clients are continuously commenting on how simple our solutions are. Yes, policyholders can make additional payments to bring premiums up to date to retain the full value of their benefits. Yes, you can. * Identity type. Self-quarantine as a precautionary measure is not. However, during these extraordinary times, we have enhanced our Retrenchment Benefit to include the inability to earn an income and cover customers who are part-time employed, self-employed, contract workers or employed in a family-owned business. Call … Have I been charged for the Enhanced Retrenchment Benefit? She also continued using her credit cards with both banks depleting whatever credit balances remained on them. I am totally frustrated with ABSA Bank in handling my request with no success. ABSA bank has is officially a bank I do not want to be associated with. Personal Accidental Insurance (Death) Non Air: This insurance covers the Debit Cardholder for non-air accidental death only, to the extent as applicable on the type of Debit Card variant held. In response to the COVID-19 pandemic we have already provided our customers with a payment relief plan for their credit products. Call Absa Insurance Company on: 0860 100 876. You will have until 31 January 2021 to submit a claim for the inability to earn an income. It will be better to claim on your Credit Protection Policy, since it will reduce your outstanding capital and interest payable on your credit agreement. An Absa Credit Life protection plan is right for you if you: Have credit agreements and worry about not being able to pay them. After this, you will not be able to lodge a claim under the Enhanced Retrenchment Benefit. Make a claim for ANZ Car Insurance online, or give us a call any time, day or night. We also want to assure you that COVID-19 is not an exclusion on any of our life policies, so you are covered for COVID-19-related claims. Share Report Copy. The Payment Relief Plan will delay payments, while interest and fees will continue to accrue. The relief will apply to all debit orders from 27 March 2020. This link is being offered for your convenience and Absa is not responsible for accuracy or security of the information provided. If your profile defaults to Express Banking, select “Full Service” in the top right to go to Absa Online, On the Account tab select the desired credit product. I have since opened an account with another bank and refuse to deal with ABSA's lack of customer satisfaction. Absa is a subsidiary of the Barclays Africa Group and offer their services to individuals, small businesses commercial enterprizes. How much will you pay if I have a valid claim? Remember: only enter your password if the SurePhrase shown matches the one you set, After logging in select the “Accounts” tab in Absa Online. Please send the following with your claim (as applicable): All supporting documentation, including your credit card statement showing activation of your travel. Please Select. If you can claim, you should. It does not matter if it is the direct or indirect result of the COVID-19, or if you are unable to earn an income for other reasons. COMPLIMENTARY INSURANCE COVERS AVAILABLE ON SBI DEBIT CARDS. If you have an active Credit Protection Policy with a Retrenchment Benefit on your Absa Personal Loan, Credit Card, Overdraft, Revolving Loan, Vehicle Finance or Home Loan, you may be able to claim. * First name. Start your claim. Will policyholders be informed when a premium payment relief has been applied? If you qualify for a chargeback and Section 75 claim, but are unsure which to try first, consider this from MSE founder Martin Lewis: "Even if you actually have a credit card and qualify for Section 75, I wouldn't ask for that at this stage. Car Insurance claims. Absa Life will now also pay the minimum instalment on your credit agreement for three months if you become unable to earn an income between 27 March and 31 December 2020 and have a valid claim. You may qualify for our Payment Relief Plan if you are struggling to make the repayments on your credit products. To claim, contact Absa Life on 0860 227 253 or creditlifeclaims@absa.co.za and submit the following documents before 31 January 2021. The missed premiums will be recovered from any future claim, surrender value, maturity value or cash-back payment. Police reports confirming theft of items, if applicable. If you die, are retrenched, become disabled or if you are diagnosed with a dread disease, our credit card insurance can help to take care of the outstanding balance on your credit card. Authorised Financial Services Provider and a registered credit provider (NCRCP7). If you have been retrenched, you may be able to claim for up to 12 months' … Building and Content Insurance claims . This means the date of death, unemployment, total disability, and usually means the date your critical illness is diagnosed. Once you have submitted your claim with your completed forms and supporting documents, you will be contacted by one of our representatives once it has been paid. Cover is limited to R150 000 (Blue and Gold credit cards), R4 million (Gold charge card and Platinum credit card) or R10 million (Platinum charge card). The insurance is typically only available after you meet a variety of terms and conditions. Take a look through the Product Disclosure Statement below to check what you're covered for: ANZ Car Insurance Product Disclosure Statement and Policy Document (PDF 814kB) Make a claim now. * Surname. ABSA Building Insurance - Rejection of Claim. Have a look through your bank or credit agreement statements to see if there are premium deductions for Credit Protection insurance. Claims FAQ. onclick=return false;> Absa card top-up cover: Select this cover if you are travelling internationally and: Can I only claim if I am unable to earn an income because of the COVID-19 pandemic? This link is being offered for your convenience and Absa is not responsible for accuracy or security of the information provided. It is automatically applied for up to two missed premiums during the relief period. We will pay all valid claims on funeral plans and life cover policies. ABSA — Car insurance. Claim online. Credit card debt protection insurance comes with exclusions galore. Our customers that have either a Gold or Premium Value Bundle Account will be able to use their Retrenchment or Disability Cover to further improve their financial resilience. This Insurance Cover becomes operational when the Card is used at least once on any channel, viz ATM/PoS/eCom during the last 90 … Absa is a subsidiary of the Barclays Africa Group and offer their services to individuals, small businesses commercial enterprizes. Premiums will be recovered at the benefit stage, e.g. Tell me more. We will help you locate your nearest branch with the help of your located based services (your smart device location), we’re smart like that. Proof of purchase of the items you want to claim on. We are paying these extraordinary claims for a limited period. Your last three months’ bank statements, latest payslip, IRP5 or employment contract; A formal letter from your employer stating the effective date from which you are unable to earn an income; and. Apply . Claim . All rights reserved | Authorised Financial Services Provider and a registered credit provider (NCRCP7), Find it in your Gold or Premium Value Bundles. You may not claim if you are unable to earn an income because of the expiry of a fixed-term contract or the completion of the job that you were specifically employed to do. Absa Head Office: Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, South Africa, 2000, Terms Of Use | Banking Regulations | Policy Statement | Security Centre | © Copyright. Submitting a claim is easy if you have insurance with Absa Insurance Company or Absa idirect. R. Ricky Naidoo — DURBAN, South Africa. Want to have a grace period for temporary disability or serious illness. If you are a contract worker and your fixed-term contract has not come to an end, you can submit a claim. If you become retrenched, the plan covers 10% of the average outstanding amount for a … Policyholders will receive an SMS after each premium payment relief. 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