This includes the Roku store which feeds NowTV. To update the My5 app please follow the steps below: Navigate to the SmartHub menu. If you are having any problems with the Apple TV app, check if your TV needs a firmware update, confirm you have a good internet connection, and then if you're still having trouble, contact Apple support. See the user guides if you're not sure how to connect your equipment. (Check the Reference link on the page and read the Update guide to be sure that this is the firmware for your exact model. Once your TV has restarted, … Help centre; Service status Service status. I have a UE32F5500 Smart  TV. The app you have on iOS is My5 not demand five. However, if you manage to get it to work, please let us know. Factory reset will not help. I've tried a webchat but it's apparently not available, emailed them...no repsonse! Make sure that you are in “TV” mode rather than Smart Hub mode. I've the exact same tv and mine went yesteday. You will need to test your remote control to see if it is working. The last thing I need is to buy some kind of interactive box or new TV to get these apps back. And the Software Version is T-MST12DEUC-2126.0. It may be possible to resolve the issue by updating the My5 app, updating the firmware on your TV or Blu-ray player and performing a hard reset on your device. 3 Replies 160 Views. Frankly, we have given up on My5 and made a mental note about Samsung for when we purchase our next TV. Also see from sight that it's affected other customers. I've done a reset within the TV but still none of the apps display. They develop and maintain the apps, not Now TV. I have tried to the-set the smart hub and the-set the TV back to factory settings and still no luck! Find the My5 app. - Open the Apps page in the Smart Hub, which should look something like this: - Navigate to the My5 tile and press and hold the Enter button on your remote for a few seconds - This should bring up a sub-menu, in which you can select Update Apps - That should run the update. It wasn't working after the resets and did had a look for apps this morning and still nothing so will try what Samsung suggested..  if I can find a memory stick! I managed to log into the BBC iPlayer but it wouldn't play any programmes. The sloping shoulders approach is poor. Obviously, we have shared this experience in order to warn others. • catch up on the Channel 5 shows you may h… FAQs. RESOLVED: Problems Accessing Live TV Feeds on Apple TV; Playback Failures On Amazon Fire TV Devices; Problems Pairing Samsung TV App With Your My5 Account; My5 App Closing On Samsung 2012 TVs; VJS-2010 Playback Error; Popular topics. Getting fed up now. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Any ideas? 22/11/19 - 12:31 in Broadcasting #1. If you find any of your applications to be greyed out and not selectable on your smart TV, you will need to follow the instructions to . Ditto. It’s only failing on Now TV in our house. I reset the Smart Hub and now the iPlayer, ITV Hub, All4 and My5 are not showing in the Samsung apps list. Before submitting a 1:1 Inquiry, please visit the FAQ or the Self Troubleshooting sections for answers to problems you are experiencing. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Wait for 04.62.13 to resolve the issue. Performing a hard reset on your Smart TV to return it to its default factory settings is pretty straightforward. Has anybody on Now TV's technical side spoken to Channel 5, the very least we might expect? If you are not sure where it is located, see your user manual.) Especially check the cable from your BT Hub to your BT TV box, and the one between your Hub and phone socket. If you are able to turn the TV on this way, the trouble will be with your remote. An update will be available for supporting TV models and after this is applied, it will fix the issue on the app. Forum Member. Perform a soft reset without a TV remote. They develop and maintain the apps, not Now TV. channel five need to roll out My5 to those devices they have yet to do so. ‎My5 brings you your favourite shows from across the Channel 5 family, including Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network for free. Beverley My guide has stopped working. (The Power button's location varies depending on your TV's model. Watch Software updates completed. Press and hold the power button on your TV remote until your TV turns itself off and then on again. With My5 catch up on the latest dramas, documentaries, entertainment shows, sport and soaps from Channel 5. Supported models are as follows: If you're not sure which model you have, you can find out on the Samsung website. Since the TV menu screen is working OK. if you can try to update the firmware to see if this resolves the problem. How to Fix. I have a Samsung smart TV … They are all apps for the main UK TV channels, all disappeared from my app list and not showing in the Samsung apps list either.. Could you also give us some advise on how long a new piece of updated softward for our model is likely to take to be released? There is an app on my LG Smart TV which was working fine but is now 'greyed out' and won't let me load it, how can I fix this? Unplug your TV from the power socket and wait for 30 seconds before plugging it back in. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What a faff! 2. A third (383) of all respondents with a smart TV had a Samsung, followed by 19% (221) owning LG, 13% (151) owning Sony and 12% (135) owning Panasonic. You can then select the My5 application, and follow the on-screen … Twitter users have reported problems with ROKU & Smart TVs, My5 app as well as Demand 5. Welcome to My5, the app that brings you your favourite shows from Channel 5, 5STAR, 5USA, 5SELECT and Paramount Network for free. 1 Reply 49 Views. I did a complete 'reset' on my TV last night which promted a software update. are we talking hours / weeks or months? Can now tv please investigate and fix as was working last week. But the patch does not work on some older models, which will have to wait until next year to get a separate fix. Demand 5 on both now tv boxes does not work. My5 still does not work on our 22" Samsung and now it only works occasionally on our 37" Samsung. … That might explain the issue with the iPlayer so I'll try what you suggested it, but why have ITV Hub, All4 and My5 all disappeared as well? Playback failure on Amazon Fire TV devices; All Platforms Check your cables are connected correctly. All we can do I'm afraid is to wait for Channel 5 to fix it. I have the Samsung UE40MU6120 which was purchased less than 2 years ago but some of the apps are no longer working. LG pushed an update to the TV this morning. Twitter users have reported problems with ROKU & Smart TVs, My5 app as well as Demand 5. Can't get my5 to load. Hard Reset. Demand 5 will now be called My5 going forward.Apps have already ... including smart TVs, set-top-boxes, games consoles and other platforms. I've a bad feeling it's going to be a new TV! Unlike other on-demand services, such as BBC iPlayer and ITV Player, you cannot live stream channels on My5. So, PSA: software version 04.62.12 is bugged on some models of LG TV including 55LM960V. Really hoping they haven't gone forever. But I can access and use BBC iPlayer from the Freetime and On Demand menus, there must surely be an internet connection. It is not a fault with Now TV, it's a problem Channel 5's end. I managed to log into the BBC iPlayer but it wouldn't play any programmes. What do you need help with? BBC iPlayer, ITV Hub, All4, My5 disappeared from Smart Hub, https://www.samsung.com/uk/support/model/UE32F5500AKXXU/. If you are using an amplifier, check the manual to make sure your connections … I reset the Smart Hub and now the iPlayer, ITV Hub, All4 and My5 are not showing in the Samsung apps list. All other On demand apps are working, except this one. You need to wait for 04.62.13 to be pushed. Hi @nxs0,. Check your amplifier. also NOW TV BOX (BLACK). We believe both Samsung and the BBC need to be more up front about compatbility issues – users should be alerted to the problem, and a relastic timeline of whe… When I check network status, it says that the TV is connected to the router but not the internet. I see the BBC have said they are no longer supporting the app on some Samsung TVs but this one was not on the list. I have a Samsung smart TV , about 2 years old . All services are now working again including Now TV and Amazon. The remaining 23% is made up of smaller brands, such as Hisense, Philips and Toshiba. Anyone else have problems ... My5 not working [Deleted User] Posts: 0. Been out of action since about Thursday but can not find any information on either Now Tv or Channel 5, beyond a joke when we are paying for these services! Why Samsung, why?! @SiNDW An update for your TV may be required and if this is the case, you can download, extract, and apply it via USB if it isn't available on your TV. None of the services appears to be working under the Apps button since this morning. All we can do I'm afraid is to wait for Channel 5 to fix it. JamesE Posts: 6,399. ... @SamsungUK Same issue as others with Samsung smart TV. My5. BBC iplayer and My5 will not. Same issue here, not working on black now tv box but works on our Amazon fire stick! Samsung Smart TV UA55KU6000 model.Smart hub not working since morning.Did a reset no change.Change DNS to 8888 no change.It says unable to connect to server. Pricey TVs losing access to BBC iPlayer is a problem that won’t go away. Navigate to the My Apps section. Was going to say the same thing not working on now tv but works lovely on my phone please now tv sort it out, But 5 works lovely on my phone app so to me it's nothing to do with 5 I would say it's your end it be a week tomorrow it hasn't worked, Yes my on demand5 hasn't been working for two weeks. Apple TV app is not working on Samsung TV Apple TV is a brand new app that offers a ton of entertainment opportunities on your Samsung TV. Our members, as well as people here on Which? M70A Smart Monitor apps not working Tinkertoy a week ago Latest posted yesterday by Tinkertoy. Solving problems. What to do if your Samsung TV has lost BBC iPlayer The problem isn’t limited to Samsung TVs, but the majority of people notifying us of the issues had a Samsung set. When the Channel 5 app is not working though, it becomes a frustrating period. It is not a fault with Now TV, it's a problem Channel 5's end. Like you I've been and updated software and it still does'nt work. The samsung information on my TV says I'm running: It's not great to be having to buy a new TV just before Christmas! I see the BBC have said they are no longer supporting the app on some Samsung TVs but this one was not on the list. It's a free service which NowTV/Sky have no control over. You aren't paying for Demand 5. Introducing My5. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! If you’re using Powerline Adapters, check that … The My5 app will be available via the Samsung App Store, which can be accessed by pressing the Samsung Home button on the remote control. Same for us. Software version is now 04.62.13. Also, bear in mind that as Channel 5 is a commercial broadcaster, all on-demand content has adverts that you'll have to watch before and during your viewing. First, try turning on the TV without the remote. I.e. 160 Views. In order to get the best possible experience … 49 Views. Select the Apps menu. Other video on demand services are working but iPlayer just hangs when it tries to playback a program. For all other models: - Press the Smart Hub button on your remote LG Content Store, Check and find immediate solutions to problems you are experiencing. If it is the wrong firmware it could "brick" the TV) Hopefully if your TV's firmware is the same version, it will still allow you to re-install it. Forum Member ... Now Tv app My5 & All4 don't work on my 2018 webos LG tv.....its a known problem by LG and they are working on it.The loss of Now Tv was only supposed to removed from … I have a UE32F5500 Smart TV. re-initialize the Premium content. Also I've tried calling twice but given up after a half hour wait! I assume as have done a reset it's a fault with now TV as logged onto Demand 5 with laptop and it works fine. All4 and My5 not working any more on LG "smart" TV. Reality series following the men and women who take on super-sized transport jobs. RE it being Channel 5’s issue and not Now TV: not true - Demand 5 works fine on the iOS app and on the website. What is My5? It is a C5 issue with this app. Conversation, have told us that the app can go missing for months. Press [MENU] on your remote. 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